AI Customer Support Chatbot

Web Apps & SaaS ToolsMedium system

A website chatbot trained on the business's own docs, FAQs, and policies that answers customer questions 24/7 and hands off to a human when needed. For businesses drowning in repetitive support questions.

Typically bought by: E-commerce stores, SaaS companies, clinics, agencies, service businesses with high FAQ volume

Standard features — always included

✓Embeddable chat widget matching the site's branding
✓Retrieval-augmented answers grounded in the business's own content
✓Knowledge ingestion from PDFs, docs, website pages, and FAQs
✓Admin panel to upload, re-index, and manage knowledge sources
✓Fallback and human-handoff (email a transcript or route to live channel)
✓Conversation history log with search
✓Answer citations linking to source docs
✓Guardrails: stays on-topic, refuses out-of-scope questions
✓Lead capture (name/email) inside chat when relevant
✓Analytics: top questions, unanswered questions, deflection rate
✓Multi-page context (knows which page the visitor is on)
✓Rate limiting and abuse protection

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

+Order-status lookups via the store's API
+Appointment booking inside the chat
+Multilingual support
+WhatsApp/Messenger channel versions
+Escalation to a ticketing system (Zendesk/Freshdesk)
+Voice input/output

Tech stack

Frontend: Embeddable JS widget + Next.js admin panel
Backend: Node.js with LLM API + RAG pipeline
Database: PostgreSQL (Neon) + vector store (pgvector)
Integrations: LLM API (Anthropic/OpenAI/other), Help desk (Zendesk/Freshdesk) for handoff, Transactional email (Resend/SendGrid)