Field Service Management System

Schedule jobs, dispatch technicians, and track work orders from request to invoice, with a mobile view for field staff. Built for service businesses coordinating crews across customer sites.

Typically bought by: HVAC, plumbing, electrical, pest control, equipment maintenance, and installation companies with field crews

Standard features — always included

• ✓Work order creation with customer, site, and job details
• ✓Drag-and-drop dispatch calendar per technician
• ✓Technician mobile view with daily job list
• ✓Job status updates (en route, on site, completed)
• ✓Photo capture and completion notes from the field
• ✓Customer signature capture on completion
• ✓Parts/materials used per job
• ✓Recurring maintenance schedules and contracts
• ✓Customer and equipment/site history
• ✓Quote-to-job-to-invoice flow
• ✓Automated appointment reminders to customers
• ✓Reports (jobs completed, technician utilization, revenue per job)
• ✓Role-based access (dispatcher, technician, admin)

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

• +Route optimization for daily schedules
• +GPS technician tracking on a live map
• +Customer self-booking portal
• +Inventory deduction from van stock
• +Service contract SLA tracking
• +Offline mode for low-signal areas
• +Checklist templates per job type with mandatory steps

Tech stack

Frontend

Next.js + Tailwind CSS (responsive PWA for field staff)

Backend

Node.js (NestJS) API

Database

PostgreSQL (Neon)

Integrations

Maps/geolocation (Google Maps/Mapbox), SMS/email reminders, Payment gateway (Stripe/PayPal/other), Accounting software