Order Management System

Centralizes orders from every channel — web, phone, marketplaces, B2B — into one pipeline with stock allocation, fulfillment tracking, and customer notifications. The control tower between sales channels and the warehouse.

Typically bought by: Multi-channel retailers and wholesalers, D2C brands, food producers with distributor orders, B2B suppliers taking repeat orders

Standard features — always included

• ✓Unified order inbox across channels with source tagging
• ✓Order lifecycle statuses (new, confirmed, allocated, fulfilled, delivered, closed)
• ✓Stock allocation and backorder handling
• ✓Customer records with order history and pricing tiers
• ✓Manual order entry for phone/B2B orders
• ✓Fulfillment tasks (pick/pack/ship) with status updates
• ✓Shipment tracking references and customer notifications
• ✓Returns/RMA processing
• ✓Payment status tracking per order
• ✓Invoicing or invoice-system handoff
• ✓Reports (orders by channel, fulfillment times, top products)
• ✓Role-based access (sales, fulfillment, finance)
• ✓Audit trail on order edits

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

• +Marketplace connectors (Shopify, Lazada/Shopee, Amazon)
• +B2B customer ordering portal with contract pricing
• +Delivery route/driver assignment for own fleet
• +Subscription or standing-order automation
• +Credit limit checks before confirmation
• +Split shipments across warehouses
• +EDI intake for large retail customers

Tech stack

Frontend

Next.js + Tailwind CSS

Backend

Node.js (NestJS) API with channel-sync workers

Database

PostgreSQL (Neon)

Integrations

E-commerce/marketplace APIs, Shipping carriers, Payment gateway (Stripe/PayPal/other), Accounting/inventory systems