Service Marketplace (Find & Hire Pros)

Commerce & MarketplacesLarge system

A Thumbtack/Upwork-style two-sided marketplace where clients post jobs or browse professionals, compare quotes and reviews, and hire and pay through the platform.

Typically bought by: Founders building vertical hiring marketplaces (home services, freelancers, tutors, care, trades)

Standard features — always included

✓Pro onboarding: profiles, skills, service areas, portfolios, verification
✓Client job posting with category-specific questionnaires
✓Matching and notification of relevant pros for new jobs
✓Quote/proposal submission and comparison view for clients
✓Search and browse pros with filters, ratings, and location
✓In-platform messaging with attachment support
✓Booking/engagement flow with agreed scope and price
✓Payments held and released on completion, minus platform fee (provider-agnostic)
✓Two-sided reviews after job completion
✓Dispute flow with admin mediation
✓Pro dashboard: leads, active jobs, earnings, payout history
✓Admin panel: users, categories, fees, moderation, analytics
✓Email/SMS/push notifications across the funnel

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

+Lead-credit monetization (pros pay per lead) as alternative to commission
+Background check integration for pros
+Milestone payments and escrow for larger projects
+Instant-book services with fixed pricing
+Pro subscription tiers with profile boosting
+Time tracking and hourly billing for remote work
+AI matching of jobs to best-fit pros

Tech stack

Frontend: Next.js + Tailwind CSS
Backend: Node.js (NestJS) API
Database: PostgreSQL (Neon) with PostGIS
Integrations: Payment gateway with escrow-style holds and payouts (Stripe Connect/PayPal/other), Identity/background verification provider, Maps & geocoding (Google Maps/Mapbox), Transactional email + SMS (Resend + Twilio/other), Push notifications