Logistics & Shipment Tracking Portal

A customer-facing tracking portal where a logistics company registers shipments, updates statuses through defined milestones, and lets customers self-track by reference number. For freight forwarders and 3PLs replacing tracking-by-email.

Typically bought by: Freight forwarders, 3PLs, customs brokers, import/export businesses

Standard features — always included

• ✓Shipment records with origin, destination, cargo details, and references
• ✓Configurable milestone statuses (booked, in transit, customs, delivered)
• ✓Public track-by-number page for customers
• ✓Status timeline with timestamps and location notes
• ✓Automated email notifications on status changes
• ✓Document attachment per shipment (BOL, invoice, packing list)
• ✓Customer accounts to view all their shipments
• ✓Bulk status updates and CSV shipment import
• ✓Staff roles and per-customer data scoping
• ✓Search and filter across shipments
• ✓Exception flagging for delayed shipments
• ✓Basic reporting: volumes, transit times, delays

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

• +Carrier API integration for automatic tracking updates
• +Quote request and booking workflow
• +Container/vessel tracking feeds
• +Customer-visible invoicing and payment
• +Multi-branch or agent network access
• +SMS notifications for key milestones

Tech stack

Frontend

Next.js + Tailwind CSS

Backend

Next.js API routes / Node.js

Database

PostgreSQL (Neon)

Integrations

Transactional email (Resend/SendGrid), Carrier/tracking APIs (region and carrier specific), File storage for documents (S3-compatible), SMS (Twilio/other)