Customer Feedback & Survey System

Collect NPS, CSAT, and custom survey responses via link, QR, email, or kiosk, and turn them into trend dashboards and alerts. Owned feedback data instead of per-response SaaS fees.

Typically bought by: Retail and F&B chains, clinics, service businesses, HR teams running internal pulse surveys

Standard features — always included

• ✓Survey builder with common question types (rating, NPS, multiple choice, text)
• ✓Distribution via shareable link, QR code, and email
• ✓Kiosk/tablet mode for on-site feedback
• ✓Branding and multi-language surveys
• ✓Response dashboard with scores and trends over time
• ✓NPS/CSAT calculation with segment breakdowns
• ✓Low-score alerts to managers for follow-up
• ✓Response browsing with filters and tags
• ✓Anonymous vs identified response modes
• ✓CSV export of responses
• ✓Per-branch/location attribution

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

• +Automatic survey trigger after a POS sale or ticket close
• +Sentiment analysis on open-text answers
• +Google review funneling for happy customers
• +Closed-loop follow-up case tracking
• +Employee engagement survey mode with anonymity thresholds
• +Webhook/API to push responses into a CRM

Tech stack

Frontend

Next.js + Tailwind CSS

Backend

Next.js API routes / Node.js

Database

PostgreSQL (Neon)

Integrations

Email/SMS delivery, POS or helpdesk trigger webhooks, AI text analysis (optional)