Queue Management System

A virtual queuing system where customers join a line via QR code, kiosk, or web, watch their place in real time, and get called by SMS or screen. For clinics, government offices, and service centers eliminating crowded waiting rooms.

Typically bought by: Clinics, banks, government service offices, telecom shops, service centers

Standard features — always included

• ✓Ticket issuing via QR code, kiosk mode, and web check-in
• ✓Department/service-based queues with separate counters
• ✓Real-time queue position and estimated wait display
• ✓Staff console to call next, recall, transfer, and close tickets
• ✓Waiting-room display screen with now-serving numbers
• ✓SMS or on-screen notification when a customer's turn nears
• ✓Priority tickets (elderly, appointments, VIP)
• ✓No-show handling and requeue rules
• ✓Daily queue reports: volumes, wait times, service times per counter
• ✓Multi-location support with per-branch queues
• ✓Admin configuration of services, counters, and operating hours
• ✓Kiosk-friendly touch UI

Popular custom additions

Quoted per feature in the configurator — typically $50–$300 each.

• +Appointment booking blended with walk-in queues
• +Customer feedback prompt after service
• +Staff performance dashboards
• +Predicted wait times from historical data
• +Integration with an existing patient/customer record system
• +WhatsApp notifications instead of SMS

Tech stack

Frontend

Next.js + Tailwind CSS (kiosk, display, staff console)

Backend

Node.js with WebSocket/real-time layer

Database

PostgreSQL (Neon) + Redis for live queue state

Integrations

SMS (Twilio/other), Transactional email (Resend/SendGrid)